HEREFORD HELP
At HRMS, your peace of mind is our priority. We understand that insurance needs don’t always happen during office hours, which is why we’ve made sure that help is always within reach – whether it’s during the day or after hours.
To make things easier, here are the ways you can get assistance:
During Business Hours (08h00 – 16h30, Monday to Friday):
● Claims Assistance: Our dedicated claims team is ready to guide you through every step of the process.
Email: claims@herefordrisk.co.za
● Policy Updates: Make changes to your cover, add new items, or request updated documents.
Email: personal@herefordrisk.co.za or business@herefordrisk.co.za
● Advice & Queries: Speak directly with one of our consultants for personalised advice.
● Contact Us: 087 135 9111
After Hours & Emergency Support (24/7):
Clients insured with Hereford Private, Hereford Personal, Hollard Body Corporate as well as Standard Insurance Limited (SIL) – Please download the Hereford Help App below.
● Roadside Assistance: Immediate help for breakdowns, flat tyres, or towing.
● Emergency Home Repairs: Support for urgent events such as burst geysers, leaks, or electrical faults.
● Claims Notifications: Report incidents outside of office hours for quicker turnaround.
Clients insured with the following insurers, please check the after-hours contact numbers from the list below
We want you to feel confident knowing that you’re never alone when it comes to protecting what matters most. Save these numbers somewhere handy – so that help is always just a call away.
Thank you for trusting HEREFORD RISK MANAGEMENT SERVICES as your insurance partner.
INSURER / UMA |
HOME ASSIST |
ROAD ASSIST |
OTHER |
|---|---|---|---|
| 50/50 | 061-124 2477 | ||
| ACE Underwriting Managers | 011-100 8406 | ||
| Alpha Insure | 0861-464 666 | 0861-464 666 | |
| ATU | 0861-222 977 087-710 1529 | ||
| A&G | 0860-104 210 0861-333 877 | 0860-104 210 0861-333 877 | |
| Arrow | 010-601 6222 | ||
| Bryte | 0860-001 121 | 0860-103 412 | BnB sure - 0860-556 677 |
| CIA | 0861-242 911 | ||
| CIB - Vertex | 0860-888 889 | ||
| CIB - Specialised Buildings | 0861-225 225 | ||
| CIB | 0860-104 952 | ||
| Discovery | 0860-999 911 | ||
| Echelon | 0860-200 002 083-789 9932 | 0860-200 002 083-789 9932 | |
| Envirosure | 0860-444 411 | ||
| F&I | 086-170 8007 | 086-170 8007 | |
| First For Women | 0860-104 212 | ||
| Global Choices | 0871-357 788 076-715 8967 010-020 7766 | 0871-357 788 076-715 8967 010-020 7766 | |
| HCV | 0861-022 737 | 0860-869 428 | |
| Hollard (Binder) | 0871-357 788 076-715 8967 010-020 7766 | 0871-357 788 076-715 8967 010-020 7766 | |
| Hollard Outsourced & Direct | 011-430 1780 | 011-430 1780 | |
| Hospitality & Leisure | 0860-509 911 | ||
| King Price | 0860-104 7873 | 0860-505 050 | |
| Momentum | 010-211 5845 | 0860-784 767 | |
| MUA | 0861-000 682 | 0861-000 682 | |
| Old Mutual | 0860-111 022 0860-247 365 | 0860-111 022 0860-247 365 | |
| ONE sure | 0861-200 286 | 0861-200 286 | |
| Santam | 0860-509 911 0860-101 305 0861-723 473 | 0860-509 911 0860-101 305 0861-723 473 | |
| Safire | 087-710 1452 | ||
| SIL (Non mandated) | 0860-123 445 | 0860-123 445 | |
| Senate Underwriting Managers | 082-609 1848 | ||
| Transit Underwriting Managers | 0860-444 411 |
